FAQs

At The Famry, we take pride in crafting timeless leather accessories with premium materials and exceptional attention to detail. Our products are designed to last for years while retaining their beauty and character. We ship across Pakistan, and all orders are processed within 1–2 working days. Standard delivery typically takes 3–5 business days, depending on your location. We currently accept major payment methods including credit/debit cards, bank transfers, and Cash on Delivery for most locations. Every Famry product comes with a 6-month craftsmanship warranty covering stitching, hardware, and manufacturing defects. Leather being a natural material may have slight variations in texture or color, which is part of its unique charm. If you’re not completely satisfied, you can return unused items in their original condition within 7 days of receipt. For personalized or customized products, please note that returns are not accepted unless there is a manufacturing fault. To care for your leather item, keep it away from prolonged sunlight, avoid water exposure, and use a leather conditioner periodically to maintain its softness and finish.

Frequently Asked Questions:

Q: Do you ship nationwide?
A: Yes, we deliver to all major cities in Pakistan.

Q: How long does delivery take?
A: Orders usually arrive within 3–5 business days after processing.

Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and Cash on Delivery.

Q: Do your products have a warranty?
A: Yes, we offer a 6-month craftsmanship warranty.

Q: Can I return my purchase?
A: Yes, within 7 days for unused items in original packaging. Custom orders are non-returnable unless defective.

Q: How do I care for my leather bag?
A: Avoid prolonged sunlight and water exposure, and use a leather conditioner to maintain quality.